ROYAL MANE™ RETURNS & EXCHANGES POLICY

At Royal Mane™ Luxury Extensions, we take pride in providing premium-quality hair extensions exclusively to licensed beauty professionals. We understand that sometimes an order may need to be returned or exchanged, and we want to make that process as simple and fair as possible.

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RETURN ELIGIBILITY

We gladly accept return or exchange requests within 30 calendar days of the original purchase date, provided the extensions meet the following conditions:

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1. Extensions must be in their original packaging with all original ties and bindings intact.

2. Extensions must be completely unused, uninstalled, and in their original condition.

3. Extensions must not have been washed, colored, toned, cut, chemically processed, or otherwise altered.

4. Extensions must be returned to Royal Mane™ for inspection and approval.

 

Extensions meeting these requirements are eligible for a full refund of the product purchase price or an exchange, whichever you prefer.

Due to the nature of our products and our commitment to maintaining the highest quality standards, extensions that have been opened, installed, worn, or altered are not eligible for standard returns or exchanges.

If returned extensions do not meet these requirements, we will notify you and arrange to return the product to you at our expense.

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HOW TO REQUEST A RETURN OR EXCHANGE

To begin your return or exchange, please visit:

https://www.royalmane.com/contact

 

Use "Return/Exchange" as the subject line and include:

• Your name and salon or business name.

• Your original order number.

• The reason for your return or exchange.

• Whether you would prefer a refund or an exchange.

 

Return requests must be submitted within 30 calendar days of the original purchase date.

Please wait for confirmation and return instructions before shipping your extensions.

PREPARING YOUR RETURN

Once your return has been authorized:

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1. Include your original invoice or order number.

2. Securely package the extensions in their original packaging or a protective shipping envelope.

3. Ship your return using a traceable shipping method to the address provided in your return instructions.

 

Authorized returns must be shipped within 7 calendar days of receiving return instructions.

Return shipping costs are the responsibility of the purchaser unless the return is due to an error made by Royal Mane™.

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REFUNDS & EXCHANGES

Once we receive your returned extensions, Royal Mane™ will inspect them to confirm they meet our return requirements.

Approved refunds will be issued to the original payment method for the purchase price of the returned product. Approved exchanges will be processed based on product availability.

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• If the exchanged product is of lesser value, the difference will be refunded.

• If the exchanged product is of greater value, the remaining balance must be paid before the replacement is shipped.

 

Original shipping charges are nonrefundable unless the return is due to an error made by Royal Mane™ or otherwise required by law.

Please allow time for your financial institution to process any approved refund.

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EXCEPTIONS TO THE RETURN WINDOW

We understand that unexpected circumstances can arise. In cases where an order is significantly delayed due to an error on Royal Mane™'s part, we may extend the return window at our discretion.

Any exceptions must be approved by Royal Mane™ in writing.

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IMPORTANT INFORMATION

Our Returns & Exchanges Policy applies only to unused, uninstalled products that meet the conditions outlined above.

Any concerns regarding the quality or performance of extensions are handled separately under our 12-Month Limited Quality Warranty.

Refunds, replacements, or other accommodations independently provided by a salon or stylist to their clients do not automatically qualify for reimbursement or refund through Royal Mane™.

This updated policy applies to purchases made on or after its published effective date. Purchases made before that date remain subject to the return policy in effect at the time of purchase, subject to applicable law.

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We appreciate your understanding and your trust in Royal Mane™ Luxury Extensions.

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